Resolve Sprinto Check For Customer Support Page Availability On Company Products

In this article:

• About

• Purpose

• How to fix

• Support

About

Sprinto check: Customer support page should be available

The above Sprinto check fails if any product added on the company profile page lacks a valid URL for its customer support page.

By default, this check is assigned to the Infra Operations Person.

Purpose

This check ensures that all products listed on the company profile page have a valid customer support page URL.

How to fix

Follow these steps to resolve the pending check:

1. Access Pending Checks

   1. Log in to the Sprinto admin portal with your credentials and navigate to Security Hub > Dashboard.

   2. Select the Tasks tab and find the pending checks under the Company Products category.

2. Action Pending Checks

   1. Click on the pending check that you need to address.

   2. On the check details page, click Fix it next to the product you wish to update.

   4. On the Product Details page, enter the customer support URL for the product in the Contact Us field, then click Save Changes. Note: Ensure that the URL includes the "http://" or "https://" as prefix.

   5. Sprinto will validate the entered URL and update the check status to "Passing."

Support

Please get in touch with our support team if you have any queries related to the Sprinto check or need any assistance.