# Gorgias Integration Gorgias is a customer service platform designed specifically for e-commerce companies. It provides multi-channel customer service from a single app and offers automated responses to common queries. ### How does this integration help Sprinto The integration primarily helps Sprinto retrieve the user account details like user name, email address, role, etc. It helps Sprinto to map and check if the user with access offboards the organization. The org role information also helps Sprinto ensure only the configured valid roles access the system. #### Sprinto checks for Gorgias Following are the available Sprinto checks for Gorgias integration:
Sprinto checkReference procedure
User should be identifiedHow to fix
Gorgias access should be removed for offboarded userHow to fix
Critical system access control should be configuredHow to fix
User should have MFA enabledHow to fix
User access to Critical System should be valid

Note: The user access to the critical system becomes valid if the respective Org role is added to the system.		How to fix
Before you begin * Log in to Sprinto as administrator. * Ensure you have “Admin” access on the Gorgias account you want to integrate. * Ensure your Gorgias account is on a Starter or above subscription plan to build this integration. * Sprinto uses [Truto.one](https://truto.one/) as the integration partner to build this integration. ### Integrate Sprinto with Gorgias Follow the below steps to integrate Gorgias on Sprinto: 1. Integrate Gorgias on Sprinto. * Go to **Settings** > **Integrations** > **Available**, and click Connect next to Gorgias.
* Read the on-screen instructions, and click Next.
* On Integration page, select the acknowledgment checkbox and click Connect to Gorgias.\ Note: Ensure you have a pop-up window enabled on your browser.
* Enter your Gorgias account subdomain in the field and click Connect. For example, if your subdomain is[ www.example.gorgias.com](http://www.example.gorgias.com/), enter the example as a subdomain in the field.
* Log in to your Gorgias account using your credentials or the available Single Sign-On (SSO) option.\ Note: If you have not enabled the Multi-Factor Authentication (MFA), kindly enable it for all users.
* Follow the on-screen instructions to grant necessary permissions to Sprinto.
2. Add Gorgias as a critical system. * On Sprinto app, go to **Data Library** > **Access** > **Critical systems**, and click **+ Add Critical System**. * On Add Critical System page, select Gorgias and click Add System.
3. Configure valid users for Gorgias. * Go to Data Library > Access > Critical systems, and select Gorgias.
* On the Summary page, click Configure Now next to the Gorgias account. * On the Manage page, click Configure next to access validity.
* Choose one of the options to define valid users based on roles.
### Final Step After completing Step 4, allow 15 to 20 minutes for Sprinto to finish the data syncing process. Sprinto may take a few hours to evaluate the synced data and activate relevant Sprinto checks. If needed, go to Data Library> Access > Critical System to check for pending tasks next to Gorgias. If you need any assistance with the integration, kindly get in touch with [Sprinto support](mailto:www.support@sprinto.com).