# PagerDuty Integration
The following guide helps you integrate your PagerDuty account with Sprinto to monitor logged incidents, and users’ access on your PagerDuty account.
### How does this integration help
Integrating PagerDuty with Sprinto can help in the following ways:
* Incident Management: Retrieves the logged incident tickets from the configured PagerDuty account on Sprinto and ensures the incidents get actioned within the defined SLA and meet the data security complaint requirement.
* Access Management: Validates the users' access from the PagerDuty account against the defined valid access type on Sprinto, ensuring only the required staff gets access to the PagerDuty.
### Sprinto checks for PagerDuty
Below are the Sprinto checks available for each integration type:
\
Incident Management:
Sprinto check
Required action/ How-to guide
Reported incident should be closed in PagerDuty
The following Sprinto check fails if there is any incident in open status.
The check status moves to “Passing” upon closing the incident from the configured PagerDuty account.
Data loss information should be added for the reported incident
The following Sprinto check fails if there is any data loss reported through a logged incident.
The check status moves to “Passing” if the data loss detail is updated on Sprinto and the required data loss disclosure is done to the right stakeholders.
Access Management:
| Sprinto check | Required action/ How-to guide |
| ------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| PagerDuty access should be removed for offboarded user | [How to fix](https://docs.sprinto.com/monitors/authentication-and-access-monitors/resolve-sprinto-check-for-removing-access-for-offboarded-users) |
| User should be identified | [How to fix](https://docs.sprinto.com/data-library/access/dashboard-actions/view-and-map-staff-access) |
| User access to critical system should be valid |
Note: The user access to the critical system becomes valid if the respective Org role is added to the system.
|
### Integration procedures:
#### Incident management:
Follow the below procedure to integrate PagerDuty with Sprinto for incident management:
Before you begin:
* Log in to the Sprinto admin portal using your credentials.
* To grant Sprinto the necessary permissions, make sure that you have administrator privileges on the PagerDuty account you wish to integrate.
Procedure:
1. Integrate Sprinto with PagerDuty.
* From the Sprinto admin portal, navigate to Settings > Integrations, then select the Available tab and click Connect next to PagerDuty.
* Click Connect next to PagerDuty for Incident Management.
* Read the on-screen instructions carefully, then click Next.
* Click Connect PagerDuty from the Setup PagerDuty Integration page. \
Note: Ensure that the pop-up window is enabled on your browser.
* Log in to your PagerDuty account using your credentials.
* Follow the on-screen instructions and grant permissions to Sprinto. Sprinto request the following permissions:
* Incidents.Read: Read-only
* Services.Read: Read-only
2. (Optional) Adding PagerDuty as an Incident Management System.
Note: You can move to the next step if PagerDuty is added automatically under the Incident section.
* From the Sprinto admin portal, navigate to **Data Library** > **Incidents** > **Overview** and click Add system.
* Select PagerDuty from the Add an Incident Management System page.
3. Configure PagerDuty as an Incident Management source on Sprinto.
* From the [Incident Overview](https://app.sprinto.com/app/admin/incidentManagement/overview) page, click Manage next to PagerDuty.
* Click Edit to modify the current selected incident services from your PagerDuty account.
* If required, you can configure an email address for your employees to report incidents. For email-based incident reporting, you need to configure the email address on your PagerDuty account and enter the same email address in the field below. Refer to the [PagerDuty documentation](https://support.pagerduty.com/main/docs/email-integration-guide) for detailed instructions on email integration.\
* Click **Save Changes**.
#### Access management:
Follow the below procedure to integrate PagerDuty with Sprinto for user access management:\
Note: [Truto](https://www.truto.one/) is our integration partner for PagerDuty for access management. Sprinto utilizes Truoto’s API capabilities to streamline data inflow.
1. Integrate Sprinto with PagerDuty.
* From the Sprinto admin portal, navigate to **Settings** > **Integrations**, then select the Available tab and click Connect next to PagerDuty.
* Click Connect next to PagerDuty for Incident Management.
* Read the on-screen instructions, then click Next.
* Select the acknowledgment checkbox, then click Connect to PagerDuty.\
Note: Ensure that the pop-up window is enabled on your browser.
* On the Integration window, click Connect.
* Log in to your PagerDuty account using credentials.
* Follow the on-screen instructions and grant the necessary permissions.
2. Add PagerDuty as a critical system.
* From the Sprinto admin portal, navigate to Data Library > Access > Overview, then click Add Critical System.
* Select PagerDuty from the critical system library, then click Add System.
3. Define valid access type for PagerDuty.
* On the [Access Overview](https://app.sprinto.com/app/admin/accessControl/overview) page, select PagerDuty from the critical system list.
* On the Summary tab, click Manage.
* Click Configure next to Access Monitoring.
* Define the valid access type for PagerDuty. Based on your selected option, Sprinto will compute the validity of users' access to PagerDuty.
### Customer Support:
Please feel free to contact our [Support team](mailto:www.support@sprinto.com) if you have any queries related to the above interaction procedure or need assistance.
