# Frequently Asked Questions

Sprinto’s Access section helps you monitor, validate, and manage access to critical systems across your organisation. This FAQ addresses common queries about adding systems, mapping staff, resolving access issues, and maintaining compliance through automated checks.

Use the categories below to find quick answers to the most frequent user questions.

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### Critical Systems

**1. How do I add a critical system in Sprinto?**\
Go to the **Critical systems** tab and click **Add Critical System**. Select the relevant category, choose the system, and follow the integration steps.

**2. What happens after I connect a critical system?**\
Sprinto begins syncing access data from the system, enabling staff mapping and access checks.

**3. Can I remove a connected system?**\
Yes. Click the three-dot menu next to the system name and choose **Remove System**. Note that this stops all monitoring for that system.

**4. How does Sprinto determine which systems are critical?**\
You decide which systems to add as critical, based on their role in storing or processing sensitive data.

***

### Ticketing Systems

**5. Can I connect multiple ticketing systems?**\
No. You can only connect one provider (e.g. Jira, Asana, Zendesk) at a time.

**6. What happens if I change the ticketing provider?**\
Existing tickets remain in the original system, but new tasks will be routed to the newly selected provider.

**7. How do I stop tracking a specific project?**\
Click the gear icon next to the project and select **Stop Tracking**. Confirm to remove it from active monitoring.

***

### Staff Access

**8. What does it mean when a user is “not mapped”?**\
It means Sprinto could not automatically match a user account in a system to a staff record. You’ll need to manually map the user.

**9. How can I fix access mapping issues?**\
Click **Map user to staff**, review suggestions, and confirm the correct match. You can also use the **Fix access issues** drawer for bulk remediation.

**10. What is Active Sync and how does it help?**\
Active Sync enables real-time syncing and resolution of access issues across systems and Sprinto.

***

### Monitoring

**11. How often are access checks run?**\
Sprinto runs access checks automatically at regular intervals. You can also configure manual or scheduled checks.

**12. Can I upload custom access checks?**\
Yes. Use the **+ Add Check** button to upload checks in bulk using a CSV file or create them individually.

**13. How do I assign owners to failing checks?**\
Click the check entry and use the side drawer to assign a task owner, push it to a tracker, or escalate.

***

### Offboarded Staff

**14. How does Sprinto detect offboarded staff?**\
Sprinto syncs with your HRMS or identity provider to identify users marked as offboarded or deactivated.

**15. What if a former employee still has access to a system?**\
You can push a task to your ticketing system or escalate it internally. You can also upload manual evidence if the access has been revoked outside Sprinto.

**16. Can I export offboarding reports for audit?**\
Yes. Click **Export** in the Offboarded staff tab to download the current view in CSV or PDF format.


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