Frequently Asked Questions

Find quick answers to common questions about using the Knowledge Hub in Sprinto for document management, Q&A creation, and technical clarifications.

The following FAQs address common questions about using the Knowledge Hub in Sprinto, covering document uploads, question bank management, supported formats, and workflow behaviour. Use this section to quickly find answers and best practices for maintaining an up-to-date, audit-ready repository.

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1. What is the Knowledge Hub?

The Knowledge Hub is a central repository within Sprinto where you can upload important documents and maintain a question-and-answer bank for compliance, security, and audit readiness.

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2. Who can access the Knowledge Hub?

Access depends on your role and permissions in Sprinto. Administrators typically have full access to upload documents, manage Q&A, and view all content.

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3. What types of documents can I upload?

Supported formats include .csv, .text, .pdf, .docx, .doc, .json, .xlsx, and .xls.

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4. How do I add a new document?

Navigate to the Documents tab, click Add document, provide a document name, upload the file, and click Upload.

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5. Can I edit or replace a document after uploading?

Yes. You can update or replace an existing document by editing its entry in the Documents tab, provided you have the required permissions.

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6. What is the Q&A tab used for?

The Q&A tab stores your organisation’s question bank, which can be used for audits, vendor assessments, RFPs, and other compliance checks.

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7. How can I add questions to the Q&A tab?

You can add questions in two ways:

• Bulk import using a CSV template.

• Individual entry with manual question and answer fields.

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8. What happens after I bulk upload a questionnaire?

Any unanswered questions are automatically assigned to an admin for response. You will receive an email once responses are added.

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9. Can I attach documents to individual Q&A entries?

Yes. When adding or editing a Q&A entry, you can attach relevant supporting documents.

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10. How does the Knowledge Hub differ from the main Sprinto documentation?

The Knowledge Hub focuses on edge cases, compliance-specific clarifications, and audit-ready resources, while the main Sprinto documentation covers product workflows, features, and setup instructions.