# Freshdesk Integration

Freshdesk is a popular customer service software that organizations uses to provide customer service.

Note: We use [Truto.one](https://truto.one/) as our integration partner to integrate and fetch required user details from the Freshdesk account.

### How this integration helps <a href="#how" id="how"></a>

* Integration helps to fetch the users list from the Freshdesk account.
* If a staff member with Freshdesk account access is offboarded, Sprinto activates a check against that member to revoke Freshdesk access.

### Prerequisites for integration <a href="#pre" id="pre"></a>

* Log in on Sprinto as administrator.
* Ensure you have “Admin” access on the Freshdesk account you want to integrate.

### How to integrate Sprinto with Freshdesk <a href="#integrate" id="integrate"></a>

1. Take the following steps to get the API key from the Freshdesk account:
   1. Go to the [Freshdesk login portal](https://www.freshworks.com/freshdesk/login/) and log in with your credentials.
   2. Click profile icon, and select **Profile settings**.<br>

      <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72062954099/original/m6I0Crvl3QwNJMyf4F6nZEAuD3pbHlQS_w.png?1693906701" alt="" width="563"><figcaption></figcaption></figure>
   3. On Profile settings page, click View API Key.<br>

      <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72062954178/original/3ru9ZL6_YZaO8lkj7xg3FPVtZegwJwptTw.png?1693906760" alt="" width="563"><figcaption></figcaption></figure>
   4. Copy the API key and note it securely. You will need this API key on Sprinto app to build integration.
2. On Sprinto app, go to  **Settings** > **Available integrations** and click **Connect** next to Freshdesk.
3. On **Integration** page, select the acknowledgement checkbox and click **Connect to Freshdesk**.\
   Note: Ensure you have turned on the option to display pop-up windows in your browser.

<figure><img src="https://3220032727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEsyn5VMU6e0OyGjRtKgx%2Fuploads%2FL5EKlM0Md4Z04NyhSzZc%2FScreenshot%202025-09-24%20at%2014.50.59.png?alt=media&#x26;token=f57e9fdf-d77a-4611-9522-3847fab2ab7a" alt="" width="563"><figcaption></figcaption></figure>

4. On Freshdesk authentication page, enter the API key and Freshdesk Subdomain in the respective fields and click Connect.\
   Note: This completes connecting the Freshdesk account on Sprinto. Follow steps 5 onwards to complete the integration procedure.

<figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72062954293/original/lB0mU0HruedmBzVmmFDnzvZT5VwhwUp1mA.png?1693906855" alt="" width="375"><figcaption></figcaption></figure>

1. Go to **Security hub** > **Access** and click **Add critical access system**.
2. On **Add critical access system** page, select Freshdesk and click **Add System**.
3. On **Access** page, click the settings icon next to Freshdesk.<br>

   <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72062954350/original/sDyyPXgoDel5Wjf7bFTUGrMBQB7CyImdrw.png?1693906891" alt="" width="563"><figcaption></figcaption></figure>
4. On **Manage** page, click **Manage access**.
5. Select one of the following user access types:\
   Note: Sprinto activates a check against any staff member with invalid access based on the access type selected.

* **All staff members are allowed access**: Select this option to define all staff members’ valid access to the critical system.
* **Ticket-based access**: Select this option and define the valid access for users with access tickets.<br>

  <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72062954454/original/9MOpquOYW9Pn2-CqCPEXlmtOQqMG3vx0lg.png?1693906969" alt="" width="563"><figcaption></figcaption></figure>

### Final step <a href="#final" id="final"></a>

This completes the integration procedure. To check for pending tasks or failing checks, go to **Data Library** > **Access** and review the Freshdesk’s critical system card.