Freshdesk Integration

Freshdesk is a popular customer service software that organizations uses to provide customer service.

Note: We use Truto.one as our integration partner to integrate and fetch required user details from the Freshdesk account.

How this integration helps

• Integration helps to fetch the users list from the Freshdesk account.

• If a staff member with Freshdesk account access is offboarded, Sprinto activates a check against that member to revoke Freshdesk access.

Prerequisites for integration

• Log in on Sprinto as administrator.

• Ensure you have “Admin” access on the Freshdesk account you want to integrate.

How to integrate Sprinto with Freshdesk

1. Take the following steps to get the API key from the Freshdesk account:

   1. Go to the Freshdesk login portal and log in with your credentials.

   2. Click profile icon, and select Profile settings.

      
   3. On Profile settings page, click View API Key.

      
   4. Copy the API key and note it securely. You will need this API key on Sprinto app to build integration.

2. On Sprinto app, go to Security Hub > Settings > Available integrations and click Connect next to Freshdesk.

3. On Integration page, select the acknowledgement checkbox and click Connect to Freshdesk. Note: Ensure you have turned on the option to display pop-up windows in your browser.

   
4. On Freshdesk authentication page, enter the API key and Freshdesk Subdomain in the respective fields and click Connect. Note: This completes connecting the Freshdesk account on Sprinto. Follow steps 5 onwards to complete the integration procedure.

   
5. Go to Security hub > Access and click Add critical access system.

6. On Add critical access system page, select Freshdesk and click Add System.

7. On Access page, click the settings icon next to Freshdesk.

   
8. On Manage page, click Manage access.

9. Select one of the following user access types: Note: Sprinto activates a check against any staff member with invalid access based on the access type selected.

• All staff members are allowed access: Select this option to define all staff members’ valid access to the critical system.

• Ticket-based access: Select this option and define the valid access for users with access tickets.

  

Final step

This completes the integration procedure. To check for pending tasks or failing checks, go to Security Hub > Access and review the Freshdesk’s critical system card.