Trust Center Requests in Slack

Manage Trust Center access requests directly in Slack without switching to the Sprinto app.

The Trust Center allows organisations to share security and compliance documents with external stakeholders while maintaining control over sensitive information. Documents marked as restricted require admin approval before access is granted.

With Slack notifications enabled, Sprinto sends real-time alerts to admins whenever an external user requests access to a restricted Trust Center document. Admins can review the request details and take action directly from Slack, with all decisions automatically synced back to Sprinto.

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Prerequisites

Before using Slack-based approvals for Trust Center documents, ensure that:

• You have admin access in Sprinto.

• Slack notifications are enabled for your workspace. Know more about how to enable Slack notifications.

• Restricted documents are configured in the Trust Center.

• Admins responsible for approvals are added under Trust Center → Team.

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How the request and approval flow works

Step 1: External user views the Trust Center

• An external user opens your Trust Center website.

• They can view all publicly available resources and documents.

• Restricted documents are visible but require approval to access.

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Step 2: External user requests access to a document

1. The user navigates to the Resources section of the Trust Center.

2. Next to a restricted document, the user selects Request access.

3. A request drawer opens where the user:

   • Confirms their work email

   • Enters their name and company

   • Selects a reason for requesting access (existing customer, prospective customer, or other)

4. The user submits the access request.

Once submitted, the requester sees a confirmation that access has been requested and will be notified once the request is approved or rejected.

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Step 3: Admins receive a Slack notification

• Sprinto sends a Slack notification to the configured workspace.

• All admins listed under Trust Center → Team receive the request.

• The notification includes:

  • Requester details

  • Document name

  • Action buttons to approve or reject the request

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Step 4: Admin approves or rejects the request from Slack

• Admins can select Accept request or Reject directly in Slack.

• The action is processed immediately.

• Sprinto updates the request status in the Trust Center automatically.

Admins can also use the View in Sprinto option if they want to review the request in the dashboard.

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What happens after the request is processed

• If approved:

  • The external user gains access to the requested document.

  • The requester is notified that access has been granted.

  • The request status is marked as approved in Sprinto.

• If rejected:

  • The external user is notified that access was denied.

  • The decision is logged in Sprinto for audit and tracking purposes.

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Key notes

• Only users added under Trust Center → Team receive Slack notifications for access requests.

• Slack approvals work only when Slack notifications are enabled and connected.

• All approval actions taken in Slack are reflected in real time in the Sprinto dashboard.

• Admins can still manage access requests directly from Sprinto if needed.