Frequently Asked Questions

Find answers to frequently asked questions about managing infrastructure compliance in Sprinto.

Introduction

This page addresses common questions related to infrastructure integration, classification, monitoring, and check resolution in Sprinto.

---

1. What is an infrastructure system in Sprinto?

An infrastructure system refers to a cloud provider account integrated with Sprinto. For example, an AWS account, Azure subscription, or GCP project is treated as an infrastructure system.

---

2. What happens after I integrate an infrastructure provider?

Once integrated, Sprinto starts syncing metadata from your cloud account. You can then classify the retrieved entities and monitor them using system and workflow checks.

---

3. How do I assign ownership for a specific infrastructure system?

Click Configure from the Infra systems tab, then select Change under the Infra Owner field. Choose a staff member with appropriate privileges and click Save.

---

4. What types of classification are supported for infrastructure entities?

Sprinto supports the following classification methods:

• Manual classification

• Tag-based classification

• Parent-based classification

• System-level default classification (Smart Classification)

---

5. What happens if an entity remains unclassified?

Unclassified entities are excluded from compliance checks. You must classify them manually, through tags, or via parent relationship to enable monitoring.

---

6. How can I monitor compliance for systems that don’t integrate with Sprinto?

Use workflow checks to manually validate compliance. These checks allow you to submit evidence on a defined schedule. You can add them via the Add workflow check option.

---

7. What is the difference between system checks and workflow checks?

Check Type	Description
System checks	Automatically triggered based on configurations in your cloud provider.
Workflow checks	Manually triggered and require evidence upload to validate compliance.

---

8. Can I update API keys for integrated cloud services?

Yes. For supported providers like Azure and GCP, go to Settings → Integrations → Active, click Manage, and update the credentials without affecting the connection.

---

9. How do I know which checks are failing?

Go to the Monitoring tab to view all checks and their statuses (e.g., Passing, Failing, Due). Click any check to see more details and resolution steps.

---

10. What if a Sprinto check cannot be resolved directly?

If the check cannot be resolved due to provider limitations, you can:

• Upload manual evidence

• Mark the check as a special case with a justification