# Zendesk Sell Integration

The following article describes how to integrate Sprinto with Zendesk Sell. Zendesk Sell is a leading CRM and sell automation platform.

**Note**: We use [Truto.one](https://truto.one/) as our integration partner to integrate and fetch required user details from the Zendesk Sell account.

### How this integration helps <a href="#what" id="what"></a>

* Integration helps to fetch the users list from the Zendesk Sell account.
* If an off-boarding staff member has access to the organization’s Zendesk account, Sprinto activates a check against the staff member to revoke Zendesk Sell access.

### Prerequisites for Integration <a href="#before" id="before"></a>

* Log in to Sprinto as administrator.
* Ensure you have “Admin” access on the Zendesk Sell account you want to integrate.

### How to integrate Sprinto with Zendesk Sell <a href="#integrating" id="integrating"></a>

1. Go to **Settings** > **Available** **integrations** and click **Connect** next to the Zendesk Sell icon.
2. On **Integration** page, select the acknowledgment checkbox, then click on **Connect to Zendesk Sell.**

   **Note**: Ensure you have turned on the option to display pop-up windows in your browser.

   <figure><img src="https://3220032727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEsyn5VMU6e0OyGjRtKgx%2Fuploads%2F7oC4Vmj1p4uV8Qa7dM6t%2FScreenshot%202025-09-25%20at%2015.52.31.png?alt=media&#x26;token=e1018910-19c1-4c45-ac5b-8c8e2164f5f5" alt="" width="563"><figcaption></figcaption></figure>
3. On **Zendesk sell authentication** page, click on **Connect**.
4. Login to Zendesk Sell with your credentials.    \
   Note: This completes connecting the Zendesk Sell account with Sprinto. Follow steps 6 onwards to complete the integration process.

   <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72062548766/original/4GWkl3scVOTn4agvZfWwFEOMcgDRyBoo-g.png?1693514655" alt="" width="375"><figcaption></figcaption></figure>
5. On Sprinto app, go to **Data Library**> **Access**, then click on **Add critical system**.
6. On **Add critical access system** page, select the Zendesk Sell and click on **Add System**.
7. On **Access** page, click on the setting icon next to Zendesk Sell.<br>

   <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72062549059/original/ABarBCopEp_mJx7EiXzHhGAiBBzy99Trkg.png?1693514755" alt="" width="563"><figcaption></figcaption></figure>
8. On **Manage** page, click on Configure/Choose to manage the following details:

   * **Manage user access**
     * **All staff members are allowed access**: Selecting this option allows all currently active staff members to have authorized access to the critical system.
     * **Role-based access**: Selecting this option allows selected org roles to have authorized access to the critical system.<br>

       <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72062549354/original/8kTiB1yXm1R_GTjlOwD_YP1UdlsR2yBzZw.png?1693514869" alt="" width="563"><figcaption></figcaption></figure>
     * **Manage login type**

       **Note**: Select all the implemented login type methods for the critical system. Multiple selection is allowed.

       * Password complexity enforced
       * Multi-Factor authentication enforced
       * Multi-Factor authentication recommended
       * SSO with identity providers
       * SSO with SAML systems
       * System access is protected by a VPN<br>

         <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72062549534/original/Eu9Cd31mj6GUPmzyBJUk5ZTgDMIzxWEvhA.png?1693514924" alt="" width="563"><figcaption></figcaption></figure>

   <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72062549132/original/9ZoHTUtkLYFh1Kd_OQBWVkWc5Ytv4oh6mQ.png?1693514795" alt="" width="563"><figcaption></figcaption></figure>

### Final step <a href="#conclusion" id="conclusion"></a>

This completes the integration procedure. To check for pending tasks or failing checks, go to Data Library > **Access** and review the Zendesk Sell critical system card.
