# How it Works

The **Questionnaires** section in Sprinto’s Trust module streamlines the process of receiving, answering, and managing security questionnaires from clients, vendors, and auditors. It leverages your organisation’s **Knowledge Hub**, security documents, and Sprinto AI to deliver fast, accurate responses.

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### Step 1: Import a Questionnaire

You can import questionnaires in common formats such as CSV, XLSX, XLS, PDF, DOCX, and DOC. During import, you assign an **Owner** who will be responsible for unanswered questions. Sprinto automatically extracts questions for review and answering.

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### Step 2: Review Extracted Questions

Once imported, the questionnaire appears in the **Security questionnaires** tab.

* Questions are listed with their current answer status.
* You can edit, delete, or add questions directly from the dashboard.
* Filtering and search tools help you locate specific questions quickly.

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### Step 3: Generate AI-Powered Answers

For unanswered questions, you can:

* Use **Sprinto AI** to generate responses based on your Knowledge Hub and uploaded policies/documents.
* Manually refine AI suggestions to match specific context or client requirements.

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### Step 4: Collaborate with Your Team

When you need input from other team members:

* Assign specific questions to them from the **Pending Questions** tab.
* The assignee is notified by email.
* Answers can be added directly in the system, with the option to attach supporting documents.

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### Step 5: Track and Manage Pending Questions

The **Pending Questions** tab consolidates all unanswered queries.

* Filter by *All pending*, *Assigned to me*, or *Asked by me*.
* Reassign questions to other team members as needed.
* Monitor answer status until all questions are addressed.

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### Step 6: Mark the Questionnaire as Completed

When all questions are answered and reviewed:

* Select **Mark this as completed** in the questionnaire view.
* The questionnaire is archived as a completed record and can be used to enrich your Knowledge Hub.

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### Step 7: Manage User Access

From the **Users** tab:

* Add new team members to work on questionnaires.
* Assign roles (Admin or Consumer) to control permissions.
* Edit or remove users as needed.

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### Step 8: Enrich the Knowledge Hub

Completed questionnaires can be added to your **Knowledge Hub** to improve future AI-generated answers. Supporting security policies and additional documents can also be uploaded to expand your organisation’s reference library.