# How it Works

The **Questionnaires** section in Sprinto’s Trust module streamlines the process of receiving, answering, and managing security questionnaires from clients, vendors, and auditors. It leverages your organisation’s **Knowledge Hub**, security documents, and Sprinto AI to deliver fast, accurate responses.

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### Step 1: Import a Questionnaire

You can import questionnaires in common formats such as CSV, XLSX, XLS, PDF, DOCX, and DOC. During import, you assign an **Owner** who will be responsible for unanswered questions. Sprinto automatically extracts questions for review and answering.

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### Step 2: Review Extracted Questions

Once imported, the questionnaire appears in the **Security questionnaires** tab.

* Questions are listed with their current answer status.
* You can edit, delete, or add questions directly from the dashboard.
* Filtering and search tools help you locate specific questions quickly.

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### Step 3: Generate AI-Powered Answers

For unanswered questions, you can:

* Use **Sprinto AI** to generate responses based on your Knowledge Hub and uploaded policies/documents.
* Manually refine AI suggestions to match specific context or client requirements.

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### Step 4: Collaborate with Your Team

When you need input from other team members:

* Assign specific questions to them from the **Pending Questions** tab.
* The assignee is notified by email.
* Answers can be added directly in the system, with the option to attach supporting documents.

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### Step 5: Track and Manage Pending Questions

The **Pending Questions** tab consolidates all unanswered queries.

* Filter by *All pending*, *Assigned to me*, or *Asked by me*.
* Reassign questions to other team members as needed.
* Monitor answer status until all questions are addressed.

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### Step 6: Mark the Questionnaire as Completed

When all questions are answered and reviewed:

* Select **Mark this as completed** in the questionnaire view.
* The questionnaire is archived as a completed record and can be used to enrich your Knowledge Hub.

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### Step 7: Manage User Access

From the **Users** tab:

* Add new team members to work on questionnaires.
* Assign roles (Admin or Consumer) to control permissions.
* Edit or remove users as needed.

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### Step 8: Enrich the Knowledge Hub

Completed questionnaires can be added to your **Knowledge Hub** to improve future AI-generated answers. Supporting security policies and additional documents can also be uploaded to expand your organisation’s reference library.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sprinto.com/trust/questionnaires/how-it-works.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.