Handle Access Requests and Data Rights Submissions

Learn how to manage document access requests and handle data rights submissions through your Sprinto Trust Center.

Sprinto’s Trust Center not only showcases your security posture—it also enables you to handle inbound requests securely and transparently. This includes both access requests to restricted documents and data rights submissions aligned with privacy regulations like GDPR or CCPA.

This article explains how to manage these two key workflows.

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Access Requests

View and Respond to Requests

1. Navigate to the Access Requests tab.

2. You’ll see a list of all access requests made through your Trust Center.

3. For each request, review:

   • Requestor name and email

   • Requested documents

   • Time of request

   • NDA status (signed or pending)

Take Action

• Approve to grant document access

• Reject to deny the request

• Request More Info if clarification is needed

The requestor will receive a notification based on your action.

Access validity is determined by the duration configured in the NDA settings (e.g., 7 days).

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Data Rights Requests

Access the Tab

1. Click on the Data Rights Requests tab.

2. View all submissions made by end-users related to:

   • Data export

   • Data deletion

   • General privacy requests

Manage the Request Form

1. Click Manage Data Requests Form on the top right.

2. A drawer opens showing all available fields.

3. You can:

   • Enable/disable predefined fields

   • Add custom fields via Add Custom Field

   • Modify placeholder text and descriptions

All submissions are visible in the tab with the corresponding field data filled in.

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Best Practices

• Respond to access requests within your standard SLA.

• Configure NDAs and document visibility rules to align with request workflows.

• Monitor trends in request types for privacy audits.

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Managing these requests through a central interface ensures a streamlined experience for both internal stakeholders and external visitors.