Jira Active Sync Integration
Jira Active Sync allows real-time, bidirectional task integration between Sprinto and Jira, enabling teams to manage and track Sprinto tasks directly within Jira. It supports both individual task syncing and batched ticket creation, making it flexible for various workflow requirements.
Access Jira Active Sync
You can configure Jira Active Sync from the following areas in the Sprinto dashboard:
Task Dashboard
Checks Page
This ensures you can apply sync settings either globally or for individual checks—such as Background Verification, Incident Management, or Vulnerability Management.
Set Up Active Sync from the Task Dashboard
To enable syncing from the task dashboard:
Navigate to Task Dashboard from the left navigation pane.
Identify a task linked to the check you wish to sync.
Select Jira Active Sync at the top of the task drawer.
If Jira is not yet connected, you’ll be redirected to the Jira Integration setup page.
If connected, a sync configuration form will appear.
In the configuration form, set the following:
Jira Project – Select the project to sync tasks to.
Issue Type – Choose the relevant Jira issue type.
Epic and Labels – Add as needed to match your Jira taxonomy.
Sync Mode – Choose between:
Batch – One ticket per assignee.
Individual – One ticket per Sprinto task.
Closure Rule – Define when a Jira ticket should be marked complete based on task completion in Sprinto.
Click Enable Active Sync. Tickets will be generated and may take a few minutes to appear in Jira.
Configure Active Sync from the Checks Page
To enable sync for a specific check:
Navigate to the Checks section in Sprinto.
Select the relevant check (e.g., Infrastructure, Vulnerabilities).
Click Jira Active Sync in the top-right corner.
Complete the configuration form using the same steps as outlined above.
This method gives you granular control over which compliance areas are synced with Jira.
Sync Modes
You can choose from two modes of ticket creation:
Batch Mode – Groups multiple tasks into a single Jira ticket, typically per assignee. Ideal for simplifying Jira workflows.
Individual Mode – Creates a separate Jira ticket for each Sprinto task. Suitable when tasks require distinct tracking or ownership.
Post-Sync Functionality
Once Active Sync is enabled:
Jira ticket status is displayed in the Sprinto task drawer.
Users can click the linked Jira issue to open the ticket directly in Jira.
Status updates in Jira (e.g., issue completion) are reflected in Sprinto.
Task completion in Sprinto automatically closes the Jira ticket, subject to the configured closure rule.
Disable Jira Active Sync
To disable sync:
Reopen the Jira Active Sync configuration screen.
Select Disable Active Sync.
You will be prompted to choose one of the following:
Retain existing Jira tickets but stop syncing new tasks.
Delete all Jira tickets created via this sync.
This helps ensure smooth disengagement if you wish to pause or modify integration settings.
Additional Features
Task Instructions – Jira ticket descriptions now include task instructions and "How to fix" guidance from Sprinto.
Sync Transparency – Users can trace how tasks were created, grouped, and synced with Jira, improving visibility and audit readiness.