Notifications

Configure Sprinto notifications, channels, and recipients to ensure timely alerts for tasks, billing, and compliance activities.

The Notifications section, located under Settings, allows you to configure how and when Sprinto sends alerts for tasks, billing events, and key activities across your account. From here, you can select notification channels, adjust frequency, preview and customise email templates, and manage recipients for different notification types.

Properly configuring notifications ensures that relevant stakeholders receive timely updates, helping your organisation stay on top of compliance tasks, subscription events, and operational changes.

Accessing the Notifications section

1. Sign in to the Sprinto dashboard.

2. In the left navigation menu, select Settings.

3. Select Notifications.

The page displays the following categories:

• Notification channels – Configure where notifications are sent (Email, Slack).

• Task notifications for admins – Manage alerts for due, critical, and failing tasks assigned to admins.

• Task notifications for staff members – Manage alerts for tasks assigned to staff.

• Billing and subscription – Manage recipients for subscription and payment notifications.

• General notifications – Enable or disable email notifications for key Sprinto modules such as Trust Center, Security Questionnaires, Vendors, Integrations, Audits, and Staff Onboarding.

Dashboard actions

Configure notification channels

1. In Notification channels, select Configure.

2. To enable or disable Email notifications, use the toggle.

3. To connect Slack:

   • Select Connect next to Slack.

   • Review the prerequisites, including plan requirements and access type.

   • Follow the on-screen instructions to complete the integration.

Manage task notifications for admins

1. In Task notifications for admins, select Manage.

2. Choose the frequency for Due task notifications – Daily, Weekly, or Monthly.

3. Select or deselect the channels where notifications should be sent.

4. To preview the email format, select Preview.

5. To customise the email:

   • Select Customise email from the preview screen.

   • Edit the subject and body text.

   • Use placeholders (such as {{firstName}}) to personalise the message.

   • Select Save.

6. To add more channels, select Connect More Channels and follow the steps under Configure notification channels.

7. Select Save Changes.

Manage task notifications for staff members

1. In Task notifications for staff members, select Manage.

2. Configure the frequency, channels, preview, and email customisation in the same way as for admin task notifications.

3. Select Save Changes.

Manage billing and subscription notifications

1. In Billing and subscription, select Manage.

2. Enable the Email toggle.

3. Enter the email address of the recipient and select Add.

4. To remove a recipient, select the delete icon next to their name.

5. Select Save Changes.

Manage general notifications

For each notification category under General notifications (Trust Center, Security Questionnaires, Vendors, Integrations, Audits, Staff Onboarding):

1. Select the category name.

2. Enable or disable the Email toggle as required.

3. Select Save Changes.

Best practices

• Connect Slack for real-time task updates alongside email.

• Regularly review recipients for billing notifications to ensure only authorised individuals receive payment information.

• Customise email templates to align with your organisation’s tone and clarity requirements.

• Keep general notifications enabled for modules critical to your compliance programme.