# Help Scout Integration

The following guide helps to integrate and configure Help Scout on Sprinto to manage users' access.

### How does this integration help

The integration helps sprinto in the following ways:

* Access management: The integration enhances access control by validating user accounts from Help Scout against defined access criteria. Sprinto identifies and flags unauthorized or invalid access, triggering checks to revoke inappropriate permissions and maintain system security.

#### Sprinto checks for Help Scout

Below are the Sprinto checks for the following integration types: 

* Access management: Sprinto checks for users' access monitoring

| Sprinto check                                           | Reference procedure                                                                                                                                                                                                       |
| ------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Help Scout access should be removed for offboarded user | [How to fix](https://docs.sprinto.com/monitors/authentication-and-access-monitors/resolve-sprinto-check-for-removing-access-for-offboarded-users)                                                                         |
| User should be identified                               | [How to fix](https://docs.sprinto.com/data-library/access/dashboard-actions/view-and-map-staff-access)                                                                                                                    |
| User access to critical system should be valid          | <p><a href="../../data-library/access/dashboard-actions/view-and-map-staff-access">How to fix</a></p><p>Note: The user access to the critical system becomes valid if the respective Org role is added to the system.</p> |

### Before you begin

* Log in on Sprinto as administrator.
* Ensure you have admin access to the Help Scout account to grant Sprinto the required permissions.

### Integrate Sprinto with Help Scout

Follow the below applicable procedure:

#### Access management:

Note: [Truto](https://www.truto.one/) is our integration partner for Help Scout for user access monitoring.

1. Integrating Help Scout with Sprinto.

* From the Sprinto admin portal, navigate to Settings > Integration and select the Available tab.&#x20;
* Click Connect next to Help Scout.

<figure><img src="https://3220032727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEsyn5VMU6e0OyGjRtKgx%2Fuploads%2FytKvW3sRN6h3k8vMfgJS%2FScreenshot%202025-09-25%20at%2011.46.35.png?alt=media&#x26;token=415085b9-46c0-474a-b53e-282ba7fe95fa" alt="" width="563"><figcaption></figcaption></figure>

* Read the on-screen instructions, then click Next.<br>

  <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72109876343/original/P1wOE1Z1jq6S84NZhz-9aS5KMkYHorfGJQ.png?1723052562" alt="" width="375"><figcaption></figcaption></figure>
* Select the acknowledgment checkbox, then click Connect to Help Scout.

Note: Ensure you have a pop-up window enabled on your browser.

<figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72109876347/original/SYhdV7QlFOstnWu2ppdIdaiBoFLzZICnVQ.png?1723052563" alt="" width="375"><figcaption></figcaption></figure>

* Click Connect from the Help Scout integration window.<br>

  <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72109876338/original/sCKsALNDNJoSL_x8r9Nwti_qSml9F6_CSw.png?1723052562" alt=""><figcaption></figcaption></figure>
* Log in to your Help Scout account with your credentials or use the available SSO options.\ <br>

  <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72109876345/original/mvuQsJ7vyr0GbDzEqVxFKkxMs-Pz33GnoQ.png?1723052563" alt="" width="563"><figcaption></figcaption></figure>
* Follow the on-screen instructions and grant Sprinto the necessary permissions.

2. Configure Help Scout for access monitoring.
   * From the Sprinto admin portal, navigate to Data Library > Access, select the Overview tab, and click + Add Critical System.
   * Select Help Scout from the critical system library, then click Add Systems. If integration is built successfully from the previous section, "Connected" will be highlighted next to Help Scout.

<figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72109876349/original/r9L2VjDWjir4mx7hV50jrHKmMS_xSEgcYA.png?1723052563" alt="" width="563"><figcaption></figcaption></figure>

* From the[ Access Overview](https://app.sprinto.com/app/admin/accessControl/overview) page, select Help Scout from the critical systems list.
* Click Configure or Manage from the Summary tab.
* Click Configure or Edit next to Access monitoring.<br>

  <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72109876341/original/-tXLGfCEazu35DSovnjv8o0-lmY8qmt_tg.png?1723052562" alt=""><figcaption></figcaption></figure>
* Define the valid user access type for Help Scout.<br>

  <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72109876346/original/nTlMa_NJHz3h0NrW6YTCeIxeSodW842OrA.png?1723052563" alt="" width="563"><figcaption></figcaption></figure>

Please get in touch with [Sprinto Support](mailto:www.support@sprinto.com) if you have any queries related to the integration or need assistance.