# Frequently Asked Questions

This FAQ provides quick answers to common questions about the **Questionnaires** section in Sprinto’s Trust module. It covers everything from importing and managing questionnaires to generating AI-powered responses, assigning questions, and managing user access. Use this as a reference to resolve routine queries without needing to contact support.

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**1. What is a security questionnaire?**

A security questionnaire is a structured set of security, compliance, and risk-related questions sent by a prospect, partner, auditor, or customer to evaluate your organisation’s security posture.

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**2. What file formats can I import for questionnaires?**

You can import questionnaires in CSV, XLSX, XLS, PDF, DOCX, and DOC formats.

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**3. Can Sprinto automatically answer questionnaire questions?**

Yes. Sprinto AI can generate answers based on your Knowledge Hub, uploaded security documents, and previous questionnaire responses.

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**4. Can I manually edit AI-generated answers?**

Yes. You can review AI-suggested answers and modify them for accuracy, context, or tone before final submission.

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**5. How do I assign a question to another team member?**

From the **Pending Questions** tab, select the question, choose a team member from the assignment dropdown, and save. The assignee will be notified by email.

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**6. What is the difference between Admin and Consumer roles?**

* **Admin** – Can import questionnaires, answer questions, manage user access, and edit the Knowledge Hub.
* **Consumer** – Can add questions and request answers for open questions but cannot manage user access.

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**7. Can I remove a questionnaire after importing it?**

Yes. From the **Security questionnaires** tab, select the delete icon next to the questionnaire. Confirm the action to permanently remove it.

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**8. How do I mark a questionnaire as completed?**

Open the questionnaire and select **Mark this as completed**. The questionnaire will be archived for future reference and can be added to the Knowledge Hub.

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**9. Will removing a user delete their questionnaire contributions?**

No. Removing a user revokes their access but retains any answers or edits they made.

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**10. How does adding questionnaires to the Knowledge Hub help?**

Adding completed questionnaires to the Knowledge Hub improves Sprinto AI’s ability to generate accurate answers for future questionnaires.