> For the complete documentation index, see [llms.txt](https://docs.sprinto.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinto.com/data-library/staff-devices/dashboard-actions/report-device-status-via-employee-portal.md).
# Report Device Status via Employee Portal
If Sprinto is unable to automatically fetch a staff member’s device health status—due to OS compatibility issues, Dr. Sprinto app errors, or unsupported configurations—employees can manually report their device status via the Sprinto Employee Portal.
This article explains how staff members can upload their device configuration evidence manually to meet compliance requirements.
***
### Before You Begin
Ensure that:
* **Dr. Sprinto** is already configured as the MDM tool on your Sprinto account.
* The **Dr. Sprinto app** is installed on your device (optional but recommended).
* You are logged in to the Sprinto Employee Portal.
***
### Step 1: Access the reporting interface
1. Log in to the **Sprinto Employee Portal**.
2. Click **Your Devices** from the main dashboard.
3. Click **Report Device**.
***
### Step 2: Attempt to fetch device data
1. Click **Add a new device**.
2. Click **Fetch** to allow the Dr. Sprinto app to automatically collect and upload your device health data.
3. If the fetch is successful, you will see a success message and no further action is required.
{% hint style="info" %}
If the fetch fails (due to app issues, permissions, or OS mismatches), proceed to upload the evidence manually.
{% endhint %}
***
### Step 3: Upload evidence manually
1. Click **Upload Evidence**.
2. Enter the following details:
* **Device name**
* **Serial number**
* **Operating system** (choose from dropdown)
3. For each required device check (e.g. OS version, screen lock, disk encryption):
* Click **Upload Evidence** next to the check.
* Attach a screenshot or system document showing the configuration.
* Click **Upload** to confirm.
{% hint style="info" %}
Only files that clearly show the required system setting should be uploaded. Refer to your company’s compliance checklist for specifics.
{% endhint %}
***
### Step 4: Submit the report
1. Select the **device ownership**:
* **Company** – If the device belongs to the organisation.
* **Employee** – If the device is personal but used for work purposes.
2. Click **Submit Report**.
Once submitted, the device status will be visible on the **Your Devices** page and available for admin review.
***
### What You Can Do
* Re-upload evidence if your previous submission was rejected.
* Monitor failing or pending checks in your device view.
* Reach out to your admin if you’re unsure which checks are required.
---
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