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Report Device Status via Employee Portal

Manually upload device health status from the Sprinto Employee Portal when automatic scanning fails or is unsupported.

If Sprinto is unable to automatically fetch a staff member’s device health status—due to OS compatibility issues, Dr. Sprinto app errors, or unsupported configurations—employees can manually report their device status via the Sprinto Employee Portal.

This article explains how staff members can upload their device configuration evidence manually to meet compliance requirements.

Before You Begin

Ensure that:

  • Dr. Sprinto is already configured as the MDM tool on your Sprinto account.

  • The Dr. Sprinto app is installed on your device (optional but recommended).

  • You are logged in to the Sprinto Employee Portal.

Step 1: Access the reporting interface

  1. Log in to the Sprinto Employee Portal.

  2. Click Your Devices from the main dashboard.

  3. Click Report Device.

Step 2: Attempt to fetch device data

  1. Click Add a new device.

  2. Click Fetch to allow the Dr. Sprinto app to automatically collect and upload your device health data.

  3. If the fetch is successful, you will see a success message and no further action is required.

If the fetch fails (due to app issues, permissions, or OS mismatches), proceed to upload the evidence manually.

Step 3: Upload evidence manually

  1. Click Upload Evidence.

  2. Enter the following details:

    • Device name

    • Serial number

    • Operating system (choose from dropdown)

  3. For each required device check (e.g. OS version, screen lock, disk encryption):

    • Click Upload Evidence next to the check.

    • Attach a screenshot or system document showing the configuration.

    • Click Upload to confirm.

Only files that clearly show the required system setting should be uploaded. Refer to your company’s compliance checklist for specifics.

Step 4: Submit the report

  1. Select the device ownership:

    • Company – If the device belongs to the organisation.

    • Employee – If the device is personal but used for work purposes.

  2. Click Submit Report.

Once submitted, the device status will be visible on the Your Devices page and available for admin review.

What You Can Do

  • Re-upload evidence if your previous submission was rejected.

  • Monitor failing or pending checks in your device view.

  • Reach out to your admin if you’re unsure which checks are required.

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