Frequently Asked Questions
Find answers to frequently asked questions about Sprinto’s monitoring system, including workflow checks, decisioning, Dr. Sprinto, evidence uploads, and compliance statuses.
Here’s the draft for the article:
Monitors – Frequently Asked Questions (FAQ)
This FAQ covers common questions about Sprinto’s Monitors section, including how checks work, when to take action, and how to resolve failing or pending monitors.
General
1. What is the Monitors section in Sprinto? The Monitors section tracks technical and procedural controls across your systems. These include authentication settings, infrastructure configurations, workflow reviews, encryption, backups, and more.
2. What types of monitors are available? Monitors fall into two categories:
Automated (from integrations like AWS, GitHub, GWS)
Workflow-based (manual checks like onboarding reviews, DR tests)
3. Where can I find the list of all active monitors? Navigate to Monitoring > Check History. You can filter by integration, check type, and status.
Troubleshooting & Resolution
4. Why is a monitor marked as “Failing”? The check failed to meet compliance requirements or no evidence was submitted to validate it.
5. How do I resolve a failing monitor? Click the monitor entry, review its description, upload required evidence or take system action (e.g., enable MFA), and click Mark as Resolved.
6. What does “Pending Evidence” mean? The check requires documentation or screenshots to confirm compliance. No automatic status is possible without this evidence.
7. How often are checks refreshed? Most integration-based checks are refreshed every 4–12 hours. Dr. Sprinto syncs devices every few hours when online.
8. Why does a resolved check fail again later? Sprinto re-evaluates monitors regularly. If a system change rolls back a control (e.g., MFA is disabled), the check status may revert.
Workflow Checks
9. What are workflow checks? These are manually tracked compliance actions, such as staff access reviews, password policy enforcement, and DR test uploads.
10. How do I complete a workflow check? Click the check → read instructions → upload the required file or evidence → click Mark as Resolved.
11. Can I exclude a workflow check? Yes. If a check doesn’t apply to your organisation, select Mark as Not Applicable and provide justification.
User Decisioning
12. What is user decisioning? It’s the process of marking detected users as In Scope, Not in Scope, or Resolved based on whether they require control enforcement.
13. Which platforms support user decisioning? Supported for AWS, GitHub, Bitbucket, Azure, Google Workspace, Office 365, Okta, and others.
14. Should I exclude service accounts? Yes, provided they’re truly non-user accounts and their access is justified. Add comments when marking them as not in scope.
Dr. Sprinto & Devices
15. What does Dr. Sprinto monitor? It checks for screen-lock, OS patching, device health, and auto logout settings on Windows/macOS endpoints.
16. What if Dr. Sprinto shows my device as inactive? The agent may be uninstalled, outdated, or disconnected from the internet. Reinstall and verify activity status.
17. Can I report device health manually? Yes. Use the Employee Portal to complete tasks like confirming antivirus status or screen-lock enforcement.
Miscellaneous
18. Can I customise which monitors are active? Some monitors are linked to your selected compliance frameworks (e.g., SOC 2, ISO 27001). Contact Support to customise exclusions or scope.
19. Are monitors audit-ready? Yes. Monitors can be used as proof during external audits. Ensure evidence uploads include reviewer name, date, and context.
20. How do I export a list of all monitors? Use the Export option from the Monitoring dashboard to download check history, statuses, and comments.
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