Incidents
Centralise and track incidents from integrated systems to streamline resolution and maintain compliance with Sprinto’s incident management dashboard.
The Incidents section within the Data Library helps your organisation centralise incident reporting, triage, and resolution across internal and external systems. It provides a unified interface to monitor incident tickets, assess risk impact, and ensure prompt follow-up for data loss or compliance violations.
From infrastructure alerts to phishing reports, Sprinto allows teams to integrate third-party tools, configure employee reporting, and enforce resolution timelines through automated checks and monitors.
Supported Sources
Sprinto supports the following incident sources:
Cloud threat detection tools such as AWS GuardDuty, Microsoft Defender, and Google Security Center.
External incident management platforms such as PagerDuty, Jira, Zenduty, OpsGenie, and ServiceDeskPlus.
Manual reporting by employees via the Sprinto employee portal or a linked incident-reporting email.
Each configured source appears as a dedicated tab under the Incidents section, maintaining a consistent interface with shared filtering and check-tracking capabilities.
Key Capabilities
Unified overview: Monitor the status of open incidents across multiple systems from a centralised dashboard.
System-level configuration: Add or edit incident sources, configure services, and link employee reporting mailboxes.
Compliance mapping: Associate incidents with mapped frameworks such as ISO 27001, SOC 2, PCI DSS, and GDPR.
Alert tracking: Identify integration issues, pending incidents, and failing checks with proactive alerts.
Status monitoring: Validate incident closure and data loss reporting through automated checks.
Interface Highlights
Overview tab: Lists all connected systems with current incident summaries and mapped controls.
Monitoring tab: Displays active checks, failing validations, and historical trends across incident tickets.
Source-specific tabs: PagerDuty, Microsoft Defender, GuardDuty, and others provide detailed views of logged incidents.
Status history: Enables users to track trends, download evidence, and audit historical resolution timelines.
Use Cases
Incident lifecycle visibility
Track detection, escalation, and closure across various tools in one place.
Regulatory compliance
Ensure timely response and documentation of incidents for frameworks like ISO, SOC, PCI, and HIPAA.
Centralised employee reporting
Allow employees to report issues directly from the Sprinto portal or via a configured email address.
Automated monitoring
Set up checks to enforce closure timelines and data loss acknowledgements.
Let me know if you'd like to proceed with the next section — How it Works, or begin with Dashboard Actions.
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