# Frequently Asked Questions (FAQs)

This section answers common questions about setting up and using Sprinto for the first time. If you have a question not listed here, contact our [Support Team](mailto:support@sprinto.com).

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**1. How long does the initial Sprinto setup take?**

The setup time depends on the size of your organisation, the number of integrations, and the complexity of your compliance requirements. Most customers complete the core configuration within a few hours, with additional time for policy approvals, training assignments, and vendor assessments.

**2. Can I change my compliance frameworks after setup?**

Yes. You can enable or disable compliance frameworks at any time from the **Frameworks** page in the Sprinto dashboard. Note that billing is based on enabled frameworks.

**3. Do I need to add all staff during the initial setup?**

No. You can add staff at any time using integrations, bulk upload, or manual entry. However, adding all relevant team members early helps ensure a smooth onboarding process and accurate compliance tracking.

**4. Can I use my own policies instead of Sprinto templates?**

Yes. You can upload your existing policy documents, use Sprinto templates, or create new policies using Sprinto’s built-in editor.

**5. What if my organisation uses an external training provider?**

You can integrate your external provider with Sprinto. Alternatively, you can use Sprinto’s built-in training capabilities to create and assign training campaigns.

**6. Do I need a Mobile Device Management (MDM) tool?**

Not necessarily. You can use **Dr. Sprinto** to monitor device health without an external MDM. If your organisation already uses an MDM tool, you can integrate it with Sprinto.

**7. How do I track onboarding progress for new staff?**

Sprinto provides an onboarding workflow that allows you to monitor completion of assigned policies, trainings, and device compliance. You can also send reminders directly from the dashboard.

**8. Can I integrate Sprinto with my IAM or ticketing systems later?**

Yes. Integrations can be added at any time, whether for IAM tools, infrastructure monitoring, code repositories, or ticketing systems.

**9. Is vendor due diligence mandatory?**

Vendor due diligence is only required for vendors classified as high risk based on your configured risk assessment criteria.

**10. Where can I get help if I’m stuck during setup?**

You can:

* Contact our [Support Team](mailto:support@sprinto.com)
* Access our [documentation](https://sprinto.freshdesk.com/) for step-by-step guides


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