Frequently Asked Questions

Get answers to frequently asked questions about setting up, configuring, and managing your Trust Center in Sprinto.

This section addresses common queries about Sprinto’s Trust Center, including branding, access controls, NDA workflows, profile management, and more.

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1. What is a Trust Center?

A Trust Center is a central hub where you showcase your organisation’s security, compliance, and privacy posture to prospects, customers, and auditors.

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2. Who can access the Trust Center?

Your Trust Center can be published publicly or restricted via private Trust Center profiles. Access can be further controlled via email whitelisting or domain restrictions.

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3. Can I customise the branding of my Trust Center?

Yes. You can add a custom title, logo, and description by clicking the Customise button on the Manage Trust Center tab.

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4. Can I publish the Trust Center on my own domain?

Yes. Sprinto supports both Sprinto-hosted and custom domains. DNS configuration instructions are provided during setup.

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5. What kind of documents can I upload to the Trust Center?

You can upload:

• Policies

• Pentest reports

• Whitepapers

• Network diagrams

• Legal documents (e.g., MSA, DPA, Privacy Policy)

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6. Can I restrict access to certain documents?

Yes. By enabling NDA for restricted items and setting document access visibility, you can ensure documents are only shared under secure terms.

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7. How does the NDA enforcement work?

You can either use Sprinto’s NDA template or upload your own. Users must accept the NDA before gaining access to restricted documents.

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8. What is the purpose of Access Validity?

Access Validity defines how long a document link remains active after it has been shared with a requester.

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9. Can I create different views for different stakeholders?

Yes. Use Trust Center Profiles to segment content for different audiences. Profiles can be public or private.

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10. What is a Private Trust Center?

A Private Trust Center is a restricted profile that’s only accessible to whitelisted users or domains.

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11. How do I handle incoming access requests?

Access requests are visible under the Access Requests tab. You can approve, reject, or request more information.

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12. Can I track data rights submissions?

Yes. Navigate to the Data Rights Requests tab to manage GDPR/CCPA-related submissions.

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13. Can I invite other team members to manage the Trust Center?

Yes. Use the Team tab to invite and manage internal stakeholders who collaborate on Trust Center maintenance.

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If your question isn’t listed here, reach out to your Sprinto representative or visit the Help Center for more support.