Set_Up_Incident_Monitoring_System_On_Sprinto
In this article:
About
Incident management on Sprinto:
Procedures
Set up Sprinto as the incident reporting source
Set up an external incident reporting source
What next
Support
About
This guide will help you to set up the incident management source on Sprinto. You can configure Sprinto as your incident reporting tool or integrate an external tool you use for incident management.
Sprinto assists in monitoring reported incidents and ensures all necessary stakeholders are notified about potential data loss from any reported incidents.
Incident management on Sprinto:
You can choose from the following incident management methods:
Sprinto as an incident reporting service: Set up and configure Sprinto as an incident reporting and management service. Staff members can report incidents through Sprinto’s employee portal.
External incident reporting service: Integrate an external incident reporting service with Sprinto. Once configured, you can review reported incidents directly in Sprinto and report any data loss resulting from the incident.
Procedures
Follow the below applicable procedure:
Set up Sprinto as the incident reporting source
From the Sprinto admin portal, navigate to Apps > Incidents, and click Add incident management system.
Click Manage incidents in Sprinto.
Click Add next to Employee-reported incidents to enable staff incident reporting through the employee portal.
Click Allow to confirm the action.
To configure infrastructure incident reporting through Sprinto.
From the Manage incidents in Sprinto page, click Connect next to the supported infrastructure service you want to configure.
If the service is not integrated previously, follow the on-screen instructions and complete the integration. Refer to our integration guide for detailed instructions if required.
After integration, return to the Manage incidents in Sprinto page and click Add next to the service you’ve integrated. Note: The service will show as "Connected" once it is integrated.
Click Add to confirm the action.
Wait for data syncing to complete. The time taken depends on the data size being synced.
If required, you can add multiple infrastructure sources for incident monitoring through Sprinto.
Set up an external incident reporting source
From the Sprinto admin portal, navigate to Apps > Incidents, and click Add incident management system.
Select the external incident monitoring service you wish to integrate.
If the service is not integrated previously, follow the on-screen instructions to complete the integration. Refer to our integration guide for detailed instructions if required.
After integration, return to the Add Incident Management System page and select the service you’ve integrated. Note: The service will show as "Connected" once it is integrated.
Click Add to confirm the action.
Wait for data syncing to complete. The time taken depends on the data size being synced.
If the incident source supports it, configure the projects/workspaces for incident monitoring: Note: The below steps demonstrate the Jira project configuration.
Navigate to Apps > Incidents, and select the Jira tab.
Click Choose project to monitor.
Select the checkboxes next to the projects you wish to include for incident monitoring.
Define the following details for each selected project:
Status for closure: Enter the incident ticket closure status for the project (e.g., “Closed,” “Resolved,” “Done”).
Sync issues from: Enter the date from which tickets should be synced.
Filter tickets by issue type: Optionally, filter by specific ticket issue types.
Filter tickets by tag/labels: Optionally, filter by specific tags or labels.
Click Select projects to save your changes. Sprinto will begin syncing data from the configured projects based on the defined details.
What next
Support
Get in touch with our support team if you have any queries related to configuring incident reporting or need any assistance.