Resolve Sprinto Check For Product Help Page Availability On Company Products

About

Sprinto check: Product help page should be available

The above Sprinto check fails if any product added on the company profile page lacks a valid URL for the Product Help page.

By default, this check is assigned to the Infra Operations Person.

Purpose

This check ensures that all products listed on the Company Profile page have a valid URL for the Product Help page.

How to fix

Follow these steps to resolve the pending check:

1. Access Pending Checks

   1. Log in to the Sprinto admin portal with your credentials and navigate to Data Library > Dashboard.

      
   2. Select the Tasks tab and find the pending checks under the Company Products category.

2. Action Pending Checks

   1. Click on the pending check that you need to address.

   2. On the check details page, click Fix it next to the product you wish to update.

      
   3. If required, you can view detailed check details or mark it as a special case. For more information, refer to Mark Sprinto Check as a Special Case.

      
   4. If the field is not added already. Select Support from the drop-down menu of Add custom field then click Add.

      
   5. On the Product Details page, enter a valid Product Support URL in the respective field, then click Save Changes. Click Add URL for additional URL fields. Note: Ensure the URL includes the "http://" or "https://" as a prefix.

      
   6. Sprinto will validate the entered URL and update the check status to "Passing."

Support

Please get in touch with our support team if you have any queries related to the Sprinto check or need any assistance.