# Resolve Sprinto Check For Customer Support Page Availability On Company Products

### About <a href="#about" id="about"></a>

Sprinto check: Customer support page should be available

The above Sprinto check fails if any product added on the[ company profile](https://app.sprinto.com/app/admin/companyProfile) page lacks a valid URL for its customer support page.

By default, this check is assigned to the[ Infra Operations Person](https://app.sprinto.com/app/admin/orgStructure/infosecRoles).

### Purpose <a href="#purpose" id="purpose"></a>

This check ensures that all products listed on the company profile page have a valid customer support page URL.

### How to fix <a href="#how-to-fix" id="how-to-fix"></a>

Follow these steps to resolve the pending check:

1. Access Pending Checks
   1. Log in to the Sprinto admin portal with your credentials and navigate to Data Library > Dashboard.

      <figure><img src="https://3220032727-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEsyn5VMU6e0OyGjRtKgx%2Fuploads%2FdIshCPJ9wh7fY0rLNNL0%2FScreenshot%202025-09-26%20at%2012.12.10.png?alt=media&#x26;token=97c830bd-30a9-4a1a-9d1c-6a8d6bc3f4a1" alt="" width="563"><figcaption></figcaption></figure>
   2. Select the Tasks tab and find the pending checks under the Company Products category.<br>

      <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72129768207/original/wIUsfjDdAsEVCAbZdUdZx-NmHHYwK4kgUQ.png?1735192723" alt="" width="563"><figcaption></figcaption></figure>
2. Action Pending Checks
   1. Click on the pending check that you need to address.
   2. On the check details page, click Fix it next to the product you wish to update.<br>

      <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72129768211/original/H_8sekFmPuwymKFdJwShSIBwizcBkY9UDw.png?1735192725" alt="" width="375"><figcaption></figcaption></figure>
   3. On the Product Details page, enter the customer support URL for the product in the Contact Us field, then click Save Changes.\
      Note: Ensure that the URL includes the "http\://" or "https\://" as prefix.<br>

      <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72129768213/original/VHSs1JjkUxydqFqMmKe5fVZAZgk6lZ-m9w.png?1735192725" alt="" width="375"><figcaption></figcaption></figure>
   4. Sprinto will validate the entered URL and update the check status to "Passing."

### Support <a href="#support" id="support"></a>

Please get in touch with our [support team](mailto:www.support@sprinto.com) if you have any queries related to the Sprinto check or need any assistance.