> For the complete documentation index, see [llms.txt](https://docs.sprinto.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinto.com/monitors/dr.-sprinto-and-manual-inputs/how-to-troubleshoot-dr.sprinto-installation-issue-for-windows-os.md).

# How to troubleshoot Dr.Sprinto installation issue for Windows OS

### Issue

You may encounter issues while installing the Dr.Sprinto app on a computer running on Windows OS. You can receive an error message: "**File is not commonly downloaded and could harm your computer."**

### Reason

This error occurs due to the Windows Defender configuration. Since Dr.Sprinto is a relatively new application, Windows shows the error out of an abundance of caution.

### Workaround

Dr.Sprinto is a safe application for your computer, and you can ignore the above caution to proceed further with installation. We are working with Microsoft to avoid this installation issue in the future. Meanwhile, you can follow the steps below to install Dr.Sprinto on your computer.

1. From the Windows Defender blue screen, click **More info**.<br>

   <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72077023527/original/ZP-dxYPcqXfYFg0CVxTpZTwgl3MD2MCb6A.png?1702109645" alt="" width="375"><figcaption></figcaption></figure>
2. Click **Run anyway** to proceed with the installation.

   <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72077023545/original/zg3tGcFBFddxTY1RwsVL1hpfT6i3GKcagw.png?1702109656" alt="" width="375"><figcaption></figcaption></figure>

If you are still facing installation issues, follow the below steps:

1. **Right-click** the Dr.Sprinto setup file from your computer storage.
2. Select **Properties.**

   <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72077023549/original/y9ggTTJ3yBGCR_byq1vE0TFwnZOfereZ5A.png?1702109676" alt="" width="563"><figcaption></figcaption></figure>
3. Select the checkbox for **Unblock**, then click **Apply**. Click **Ok**.

   <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72077023571/original/rBDGP9z2GN7qXYDcOEYJn7yTafyatvCW-w.png?1702109686" alt=""><figcaption></figcaption></figure>

You should be able to install the Dr.Sprinto app on your computer. If you need further assistance, contact [Sprinto support](mailto:www.suport@Sprinto.com) for assistance.


---

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