# How to troubleshoot Dr. Sprinto app on Windows devices

### Issue

The following guide helps you resolve the common issues you might see while working with the Dr.Sprinto app. If you need help with Dr.Sprinto installation, refer to [installation troubleshooting](https://sprinto.freshdesk.com/support/solutions/articles/72000578463-how-to-troubleshoot-dr-sprinto-installation-issue-for-windows-os) for detailed instructions.

### Reason

Windows generally offers a lot of configurations, and sometimes, this could lead to the errors listed below while working with the Dr.Sprinto app.

### Workaround

Following is the list of references that can help you resolve the specific issue on your Windows machine:

* [Dr.Sprinto data privacy questonnaires](https://docs.sprinto.com/monitors/dr.-sprinto-and-manual-inputs/dr.sprinto-data-privacy-questionnaires)
* [Device storage encryption on Windows](https://docs.sprinto.com/data-library/staff-devices)
* [Finding Debug log information for Dr.Sprinto](https://sprinto.freshdesk.com/en/support/solutions/articles/72000575440)
* [Fixing Windows Powershell issue](https://docs.sprinto.com/monitors/dr.-sprinto-and-manual-inputs/how-to-fix-windows-powershell-issue-for-dr.-sprinto)
* [Fixing auto sceenlock on windows](https://docs.sprinto.com/monitors/dr.-sprinto-and-manual-inputs/extended-checks-for-screen-lock-and-antivirus)
* [Fixing device registery issue](https://docs.sprinto.com/monitors/dr.-sprinto-and-manual-inputs/extended-device-checks)

If you still need help fixing your issue or don’t find your problem listed above, contact [Sprinto support](mailto:www.Support@sprinto.com) for assistance.