# How to resolve DrSprinto configuration issue on Windows registry

#### Issue Overview

Sometimes, DrSprinto encounters difficulty running or picking up specific information from a device. This is often attributed to configuration issues specific to the device.

#### Resolution Steps

To address the Windows Registry issue hindering DrSprinto from running or reading your device information, follow these steps:

1. Type gpedit.msc in the Windows Start Search Bar and hit Enter. This opens the Group Policy Editor.
2. Navigate to User Configuration > Administrative Templates > System.
3. Double-click on Prevent Access To Registry Editing Tools setting.

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4. Set it to Disabled / Not configured, then click **OK**.

   <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72080616582/original/yspJ02HkqJmUf6DvyLZmyH-WQluKIDNPfA.png?1704797229" alt="" width="563"><figcaption></figcaption></figure>
5. After making these changes, try running the DrSprinto app as an Administrator. Right-click on the app and choose the "Run as Admin" option.

#### Further Troubleshooting

If the issue persists, follow these additional steps:

1. Write to <support@sprinto.com> with your Debug logs.
2. Find the Debug log information by navigating to the Icon tray on the right side of the taskbar.
3. Right-click on the Dr.Sprinto Icon.

   <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72080616639/original/iyxqBxrY6NpoJI7FaOm41tD0ha6Rlz_OJg.png?1704797246" alt="" width="563"><figcaption></figcaption></figure>
4. Click on Help and then select "Copy Debug Info".

   <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72080616654/original/r6HLKB1QA_ovCWXzOxdFkxkNSyQiNl1yeQ.png?1704797258" alt=""><figcaption></figcaption></figure>
5. This action copies the debug information to your clipboard. Paste this information in the email that you send to [Sprinto support](mailto:www.support@sprinto.com).

These steps should help resolve the Windows Registry issue with DrSprinto. If you continue facing problems, feel free to reach out to our [support team](mailto:www.support@sprinto.com) for further assistance.