Resolve 400 Error for Super Admins During G Suite Integration

Overview

You may encounter a 400 error when attempting to integrate Google Workspace (G Suite) with Sprinto, even if the user has Super Admin privileges. This typically occurs when the API access for Google services is restricted.

Follow the steps below to resolve the issue by updating API access permissions in your Google Admin Console.

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Steps to Resolve

Step 1 – Log in to Google Admin Console

1. Go to admin.google.com and log in with your Super Admin account.

2. From the left navigation panel, select Security.

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Step 2 – Open API Controls

1. Navigate to Security → Access and data control → API Controls.

1. Under API Controls, select Manage Google Services.

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Step 3 – Update Access Settings

1. Locate Workspace Admin in the list of Google services.

2. Click Change access.

1. Change its access level from Restricted to Unrestricted.

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Step 4 – Retry the Integration

Once the access setting is updated:

• Return to Sprinto.

• Retry integrating with G Suite / Google Workspace.

The integration should now complete successfully.

Notes:

• Ensure that the user performing the integration has Super Admin privileges.

• Restricted API settings prevent Sprinto from retrieving required metadata for the integration.