> For the complete documentation index, see [llms.txt](https://docs.sprinto.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sprinto.com/data-library/workflow-checks/dashboard-actions/mark-a-sprinto-check-as-special-case.md).

# Mark a Sprinto check as Special Case

Marking a check as a *special case* is helpful when a compliance activity is not relevant to your organisation or cannot be completed due to operational constraints.

When a check is marked as a special case, Sprinto automatically sets its status to **Passing** for a defined period. These instances are categorised separately under **Special Cases**, along with supporting remarks and uploaded evidence. This allows auditors to identify exceptions easily during compliance reviews.

***

### Before You Begin

* Log in to the **Sprinto Admin Portal** using your credentials.
* Ensure you have permission to view and update Workflow Checks in your compliance area.

***

### Steps to Mark a Check as a Special Case

#### 1. Open a Pending Check

1. Navigate to any pending Sprinto check from any compliance area.
2. You can view all pending checks by opening one of the tasks under the **Tasks** tab.

<figure><img src="/files/PvXcBk0bKWbnsaanj98C" alt="" width="563"><figcaption></figcaption></figure>

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#### 2. Access the Check Details

1. Select the check you wish to mark as special case.
2. Click **Mark as special case**.

<figure><img src="/files/YOO0d65a2E3t0iblbaOW" alt="" width="563"><figcaption></figcaption></figure>

***

#### 3. Define the Special Case Details

In the drawer that opens, provide the following details:

<table><thead><tr><th width="233.921875">Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Additional Notes</strong></td><td>Add a short explanation describing why the check is being marked as a special case.</td></tr><tr><td><strong>Upload Evidence (optional)</strong></td><td>Attach supporting documents or screenshots if applicable.</td></tr><tr><td><strong>Expiry</strong></td><td>Choose <em>Valid forever</em> to keep the exception active indefinitely, or set a specific expiry date if it’s temporary.</td></tr></tbody></table>

<figure><img src="/files/lgGaRC5a8LugopJgKyMF" alt="" width="375"><figcaption></figcaption></figure>

***

#### 4. Save the Special Case

1. After reviewing your inputs, click **Mark as Special Case** to confirm.
2. The check will appear as *Passing* for the defined period and move under the **Special Cases** category.

***

### Result

Once applied, the check status changes to **Passing**, and the details are stored for future audits. This ensures transparency in compliance tracking while allowing justified exceptions.

***

### Additional Support

If you have questions or require assistance, contact **Sprinto Support** at <support@sprinto.com>.


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