Mark a Sprinto check as Special Case

Learn how to mark Sprinto checks as special cases when they are not applicable to your organisation’s operations.

Marking a check as a special case is helpful when a compliance activity is not relevant to your organisation or cannot be completed due to operational constraints.

When a check is marked as a special case, Sprinto automatically sets its status to Passing for a defined period. These instances are categorised separately under Special Cases, along with supporting remarks and uploaded evidence. This allows auditors to identify exceptions easily during compliance reviews.

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Before You Begin

• Log in to the Sprinto Admin Portal using your credentials.

• Ensure you have permission to view and update Workflow Checks in your compliance area.

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Steps to Mark a Check as a Special Case

1. Open a Pending Check

1. Navigate to any pending Sprinto check from any compliance area.

2. You can view all pending checks by opening one of the tasks under the Tasks tab.

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2. Access the Check Details

1. Select the check you wish to mark as special case.

2. Click Mark as special case.

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3. Define the Special Case Details

In the drawer that opens, provide the following details:

Field	Description
Additional Notes	Add a short explanation describing why the check is being marked as a special case.
Upload Evidence (optional)	Attach supporting documents or screenshots if applicable.
Expiry	Choose Valid forever to keep the exception active indefinitely, or set a specific expiry date if it’s temporary.

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4. Save the Special Case

1. After reviewing your inputs, click Mark as Special Case to confirm.

2. The check will appear as Passing for the defined period and move under the Special Cases category.

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Result

Once applied, the check status changes to Passing, and the details are stored for future audits. This ensures transparency in compliance tracking while allowing justified exceptions.

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Additional Support

If you have questions or require assistance, contact Sprinto Support at [email protected].